David Waller

Consultant

David was active in Cranfield University's Benefits Management research, applying the method in the rollout of BT's intranet, one of the first, largest and most successful corporate intranets.

He then took this experience to customers in finance, utilities and central government.

David was recruited into the NHS to establish a public sector focused benefits management toolset. Since he moved into health, he has covered a range of topics from telecare to service re-structuring and helped hospitals achieve strategic benefits from electronic patient records.

He has led on Benefits, writing business cases and guiding teams for national IT programmes on topics from data standards and interoperability to adult social care and child protection.

After nearly 20 years in Health, David has recently returned to the private sector as Benefits and Reporting Lead in Aviva’s Customer & Marketing Transformation programme.

The national learning group he mentors for Benefits Managers enables him to keep the methodology fresh and at the forefront of service improvement.