Available Dates


Demonstrating the healthy confidence to stand up for your beliefs and ideas while not coming across defensive, is an invaluable tool to have in the workplace. However, it is a challenge for most professionals to be advocates for themselves.

When you are assertive, you are calm, confident, direct and honest. Assertiveness can help you make a positive impact at work, ensuring that you are perceived the way you intend to be and get the results you are looking for no matter the context.

Attend our highly interactive Confident Communication and Assertiveness course led by Communications Coach, Anne Walsh, to enhance and practice best ways of assertiveness, helping you become a more decisive, influential person who can communicate effectively to yield results.

Through a series of role-play scenarios designed to develop your communication style, put your confidence and assertiveness to the test and receive individual, professional feedback to take back to your organisation.

trainer photo
Anne Walsh
Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

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Learning Outcomes

  • Learn how to make your point clearly and concisely
  • Build your confidence to effectively manage and lead others
  • Learn the foundation skills of principled discussion and negotiation
  • Takeaway guidance on dealing with difficult conversations and managing conflict
  • Examine what confident assertiveness means and recognise the barriers to being confidently assertive
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30

Assertiveness in the Workplace

  • Analyse the core elements of assertiveness
  • Define what Principled Negotiation is
  • Develop your skills to build objectivity
  • Define what assertiveness is using the four-point Model of Assertion
  • When to be assertive? How assertive are you?
  • Learn how cognitive bias and overly subjective thinking can cloud objective judgement
  • Pinpoint barriers to being assertive with different people and situations
  • Connect assertiveness to self-esteem, values and confidence
  • Learn assertive attitudes and behaviours for confident communication
  • Berne’s Three Ego States in the Transactional Analysis Model
10:30 - 11:15

Assertive Language in the Workplace

  • Paraphrase and clarify to assist clear, direct and concise communication
  • Body language: Posture, proxemics, gesture and eye-contact
  • Communication and personal impact: use breathing and voice tools to keep calm and exert strength
  • Set clear boundaries to deliver concise messages: Positive goal setting, setting limits, taking responsibility and accepting consequences
  • Use confident assertive language to develop your creativity when problem-solving
  • Positive language: Learn positive verbal techniques for building rapport with assertion
11:15 - 11:30

Morning Break

11:30 - 13:00

Managing Difficult Conversations and Conflict

  • Through a series of practical exercises, learn how to manage difficult conversations and conflict
  • Understand the nature of conflict in the workplace
  • Respond creatively to conflict in the workplace: where’s the value?
  • Learn the best methods to approach difficult conversations
  • Know how to adapt your approach when managing different people
  • Practical scenarios:

(1) “Saying No”

(2) “Asking for a Change in Behaviour”

(3) The Persistent Requesting Technique

13:00 - 14:00


14:00 - 16:00

Workshop: Assertiveness in Action

  • Effectively use the skills you have learnt throughout the day to become more assertive
  • Clearly make your point and control the impact you have
  • Successfully deal with difficult people and situations
  • Practical scenarios:

(1) Dealing with a person being aggressive

(2) Dealing with a person being passive/passive-aggressive

(3) Dealing with bad-tempered people

(4) Helping others be assertive

(5) Asking for what you want

(6) Dealing with difficult people in meetings

16:00 - 16:15

Feedback, Evaluation and Close