Confident Communication and Assertiveness - Understanding ModernGov

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Date

Venue

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17 May, 2023

09:00 - 16:15

Central London

6 Spaces Left

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Overview

Demonstrating the healthy confidence to stand up for your beliefs and ideas while not coming across defensive, is an invaluable tool to have in the workplace. However, it is a challenge for most professionals to be advocates for themselves.

When you are assertive, you are calm, confident, direct and honest. Assertiveness can help you make a positive impact at work, ensuring that you are perceived the way you intend to be and get the results you are looking for no matter the context.

Attend our Confident Communication and Assertiveness virtual course led by Communications Coach, Anne Walsh, to enhance and practice best ways of assertiveness, helping you become a more decisive, influential person who can communicate effectively to yield results.

Through a series of role-play scenarios designed to develop your communication style, put your confidence and assertiveness to the test and receive individual, professional feedback to take back to your organisation.

trainer photo

Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

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Run this Course In-House

Learning Outcomes

Learn how to make your point clearly and concisely
Build your confidence to effectively manage and lead others
Learn the foundation skills of principled discussion and negotiation
Takeaway guidance on dealing with difficult conversations and managing conflict
Examine what confident assertiveness means and recognise the barriers to being confidently assertive

All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
[email protected]

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Agenda

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09:00 - 09:30

Registration

09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30

Assertiveness in the Workplace

Analyse the core elements of assertiveness
Define what Principled Negotiation is
Develop your skills to build objectivity
Define what assertiveness is using the four-point Model of Assertion
When to be assertive? How assertive are you?
Learn how cognitive bias and overly subjective thinking can cloud objective judgement
Pinpoint barriers to being assertive with different people and situations
Connect assertiveness to self-esteem, values and confidence
Learn assertive attitudes and behaviours for confident communication
Berne’s Three Ego States in the Transactional Analysis Model

10:30 - 11:15

Assertive Language in the Workplace

Paraphrase and clarify to assist clear, direct and concise communication
Body language: Posture, proxemics, gesture and eye-contact
Communication and personal impact: use breathing and voice tools to keep calm and exert strength
Set clear boundaries to deliver concise messages: Positive goal setting, setting limits, taking responsibility and accepting consequences
Use confident assertive language to develop your creativity when problem-solving
Positive language: Learn positive verbal techniques for building rapport with assertion

11:15 - 11:30

Morning Break

11:30 - 13:00

Managing Difficult Conversations and Conflict

Through a series of practical exercises, learn how to manage difficult conversations and conflict
Understand the nature of conflict in the workplace
Respond creatively to conflict in the workplace: where’s the value?
Learn the best methods to approach difficult conversations
Know how to adapt your approach when managing different people
Practical scenarios:

(1) “Saying No”

(2) “Asking for a Change in Behaviour”

(3) The Persistent Requesting Technique

13:00 - 14:00

Lunch

14:00 - 16:00

Workshop: Assertiveness in Action

Effectively use the skills you have learnt throughout the day to become more assertive
Clearly make your point and control the impact you have
Successfully deal with difficult people and situations
Practical scenarios:

(1) Dealing with a person being aggressive

(2) Dealing with a person being passive/passive-aggressive

(3) Dealing with bad-tempered people

(4) Helping others be assertive

(5) Asking for what you want

(6) Dealing with difficult people in meetings

16:00 - 16:15

Feedback, Evaluation and Close