COURSES > ANALYTICS

A Guide to Successful Supplier Performance Management 

Ensuring a Resilient Supply Chain 

Overview

With gross spending on public sector procurement being £407 billion, it is essential that organisations get better value for money and service delivery, through the better manage management of their suppliers  

Join our A Guide to Successful Supplier Performance Management training course gives you a better understanding of the supplier performance management process. 

Run this course at your organisation to gain techniques to develop more productive relationships with suppliers; learn how to use KPIs to improve how you measure performance; ensure greater quality assurance and develop a more resilient supply chain.  

Join this one-day course to develop a more robust strategy for successful supplier performance management and gain the best from your supply chain. 

Learning Outcomes

  • Understand the supplier performance management process and how to utilise an operational framework to deliver best value 

  • Learn strategies for ensuring positive working relationships with external stakeholders 

  • Know how to measure supplier performance and action to take when high standards aren’t met 

  • Work with the trainer to create a supplier performance management framework that works for your organisation 



All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:25 - 09:30 Registration

09:30 - 10:00 Ice Breaker and Clarification of Learning Objectives

10:00 - 11:00 The Supplier Performance Management Process

  • Understand the fundamental principles of effective supplier performance management  

  • Learn the key pillars of supplier performance management; including ensuring value, successful engagement, effective processes and collaboration 

  • Hear real life case studies from within the public sector whose organisations operate within an effective operational framework  

11:00 - 11:15 Morning Break

11:15 - 12:00 Ensuring Positive Strategic Relationships 

  • Master how to ensure positive engagement and effective communication with a number of external suppliers 

  • Understand strategies to develop positive working behaviours  

  • Know when tendering and negotiation can come into the communication process 

  • The importance of collaborative working and holding up your end of the bargain   

12:00 - 13:00 Supplier Performance Measurement

  • Learn a number of useful assessment and evaluation tools 

  • Effective use and application of Key Performance Indicators    

  • Ensuring that your organisation’s KPIs are not just transactional but strategic  

  • Setting up strong processes for Service Level Agreements  

  • Understanding the importance of consistency and ensuring consistent high standards within a framework  

13:00 - 13:45 Lunch

13:45 - 14:00 Reflection Session

  • Trainer will review the day’s learning and the next stages of the course 

  • Delegates will have time to ask questions and share views with one another 

14:00 - 14:45 Quality Assurance & Managing Risk  

  • How to ensure quality is delivered across all of your supplier relationships  

  • Guaranteeing that all suppliers are operating at the same high level  

  • Assessment of Sustainability & Ethical Standards 

  • Discover strategies for identifying and managing risk 

14:45 - 15:00 Afternoon Break

15:00 - 16:00 Workshop: Ensuring a Resilient Supply Chain by Effective Supplier Relationship Management 

  • Outline criteria by which your external suppliers can be measured 

  • Develop measurable, achievable targets to assess progress    

  • Gain advice from the Chair to produce an action plan for implementation back at work  

16:00 - 16:15 Feedback, Evaluation & Close

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