Available Dates


Building a positive and engaged team creates better outcomes. A strong positive culture increases productivity, collaboration and overall satisfaction in the workplace.

Building a positive culture starts from the top, with the right message, delivered in the right way.

Our Developing a Positive Team Culture course will equip you with the skills and knowledge you need to create and maintain a positive team culture through improved communication.

Led by Communications Expert, Anne Walsh, gain knowledge and techniques on how to use assertiveness, effective feedback approaches, and coaching and mentoring to enhance your team’s performance.

Whether you’re leading a small team or a large organisation, this course will help you become a persuasive manager who can build and sustain a team that is motivated, engaged, and thriving.

trainer photo
Anne Walsh
Communications Coach

Anne Walsh is a Dialect, Voice and Vocal Communications Coach with extensive one-to-one and group business coaching experience in the private, corporate, public and charitable sectors with clients from the fields of Finance, Law, HR, Music, Publishing, Politics, Property, Local Government, Psychotherapy, Science, Medicine, Media, Art, Health and Well-being, IT, Teaching, Accountancy, Consultancy, Interior Design, Fashion, Journalism, Research, Secretarial and Administration, Higher Education (Lecturers and MA\PhD students.)

She was Voice and Communications Trainer at the Royal Central School of Speech & Drama from 2008-2012 and designed and delivered in-house training in London, nationally, and in Europe, ...

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Learning Outcomes

  • Flex your leadership style to maximise communication
  • Build rapport and empathy through improved emotional intelligence
  • Develop assertiveness and confidence in your communication skills
  • Learn how to handle people in difficult situations
  • Understand the value of coaching and mentorship with your team
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:00 - 09:30


09:30 - 10:00

Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:15

Exploring Self-Esteem

  • Introduction to Emotional Intelligence
  • Delivery and review of self-esteem exercise
  • Recognise how to understand and manage ‘self’ before you can understand others
11:15 - 11:30

Morning Break

11:30 - 12:00


  • Assess the impact of different characters
  • Recognise how this affects your self-esteem
  • Use of assertiveness to prevent conflict escalation
  • Explore what assertiveness is and why it is important
12:00 - 13:00

Building Rapport

Looking at eye-contact, physicality and physical positioning in order to successfully build rapport

  • Group exercise
  • Demonstration of rapport building
  • Status – Look at three characters and explain their physicality
13:00 - 14:00


14:00 - 14:40

Listening Skills

  • What makes it easy/difficult to listen?
  • Explore the effect of listening skills on everyday tasks
  • Establish what the 3 levels of listening are and in what situations they will be used
14:40 - 15:15

Handling People in Difficult Situations

  • Explore how to resolve difficult situations
15:15 - 15:30

Afternoon Break

15:30 - 16:00

Workshop: Action Planning

In this session, delegates will put the day’s learning into action.

16:00 - 16:15

Feedback, Evaluation and Close