COURSES > LEADERSHIP & STRATEGY

Implementing an Effective 360 Feedback Process

Develop and Improve Feedback Processes

Chaired by
Hayley Lewis

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All of our training courses can be tailored specifically for your team or organisation and presented at your offices, at another suitable location or virtually.


Overview

360 feedback is a powerful process where employees receive diverse feedback from across the organisation, providing a more balanced view of their performance and promoting accountability.

Giving effective 360 feedback helps staff be more self-aware about their skills and behaviour and offers a more holistic approach to areas of improvement to achieve the organisation’s goals.

Join our public sector focused Implementing an Effective 360 Feedback Process course to fully understand the 360 feedback process and learn how to design more effective 360 feedback questionnaires. Understand how to have constructive conversations with staff and structure feedback to ensure you get the best desired outcome.

Leave the day with an action plan to utilise feedback to aid performance and encourage the right skills and behaviours for your organisation.

Please see past delegate testimonials below:

  • “This is a really useful course. Regardless of your knowledge in the subject, whether you're attending as a newbie or as a well versed 360 practitioner, there's plenty of tips and tricks to substantiate your learning. The trainer pace is just right, the content is thought provoking and the takeaways really enable constructive, strategic conversations to be had that will take your organisation forward.” Regulator of Social Housing, Learning and Development Manager

  • “Whether you're attending as a newbie or as a well versed 360 practitioner, there's plenty of tips and tricks to substantiate your learning. The trainer pace is just right, the content is thought provoking and the takeaways really enable constructive, strategic conversations to be had that will take your organisation forward.” – Regulator of Social Housing, Learning and Development Manager


People Development Consultant

Dr Hayley Lewis is an award-winning psychologist with more than 20 years’ experience in the field of organisational and business psychology. As a consultant, Hayley offers a unique combination of first-hand experience of leading teams in high-pressure environments with a deep understanding of the science of behaviour in the workplace.

Before setting up her own business, Hayley spent 11 years leading various local government services, such as organisational development; ICT strategy; customer services; communications, PR, and digital transformation. During this time, she won national recognition for her work on leadership development and culture change, as well as for leading ...


Hayley Lewis

Learning Outcomes

  • Learn the fundamentals of 360 feedback

  • Discuss best practice techniques 
    which ensure your team benefits
    from regular feedback

  • Know how to use 360 feedback to
    make your colleagues feel more positive and motivated

  • Leave with an action plan to 
    implement 360-feedback into your workplace





All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com

Agenda

09:00 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 11:00 The Fundamentals of 360 Feedback

  • Learn how 360-feedback differs from other performance review processes

  • Understand the 360-feedback process

  • Ascertain who to include in the feedback process

  • Explore the ethical considerations of using 360-feedback

  • Learn how 360 feedback improves professional development

11:00 - 11:15 Morning Break

11:15 - 12:15 Designing 360 Feedback Questions

  • Learn how to write more effective questionnaires

  • Design a better scoring system

  • Gain best practice from reviewing sample questions

12:15 - 13:00 Structuring Feedback to Ensure it is Beneficial

  • Understand how to ensure feedback is well-structured and reasonable

  • Explore the ways you and your team can benefit from 360 feedback

  • Learn how to manage a range of opinions

13:00 - 13:45 Lunch

13:45 - 14:45 Managing and Maintaining Work Relationships

  • Learn key techniques for how to deal with difficult conversations

  • How to word feedback when it is more challenging and may be difficult to hear

  • Explore how to deal with unexpected or negative reactions, including the importance of using empathy

14:45 - 15:00 Afternoon Break

15:00 - 16:00 Workshop: 360 Feedback in Action

  • Learn how 360 feedback can be adopted into professional development

  • Utilise the information to improve staff performance

  • Embed the day’s learnings and leave with a personal action plan to implement with your team upon return to work

16:00 - 16:15 Feedback, Evaluation and Close

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