COURSES > LEADERSHIP & STRATEGY

Masterclass: Positively Managing Conflict

Create Positive Outcomes for Staff

Chaired by
Kate Sturdy

Sorry, we don’t have any upcoming dates available for individuals.

All of our training courses can be tailored specifically for your team or organisation and presented at your offices, at another suitable location or virtually.


Overview

Workplace conflict can arise in most organisations – whether it’s amongst team members or between a manager and member of staff.

Conflict can sometimes be healthy and often down to a genuine misunderstanding, but if left unaddressed or mishandled,, it can lead to low morale and productivity and even further escalation.

Our half-day Positively Managing Conflict Masterclass gives you expert advice and techniques  to identify, manage and de-escalate disagreements and workplace disputes. Learn how to identify early warning signs and gain the confidence to resolve conflict.

Leave this course with a conflict resolution toolkit to help you generate positive outcomes for everyone involved.



Executive Coach and Mentor

Kate is a qualified executive coach and mentor (L7, Institute of Leadership and Management).  She has 20 years senior leadership and management experience in local government, private sector and the UK civil service, working extensively with Boards, senior public sector policy and strategy leads, front-line practitioners and politicians. She has advised Secretaries of State on strategic policy direction, and led significant areas of policy reform in children’s services, child poverty and workless families policy.

Kate has a strong track record in learning and development and change management. She is an experienced facilitator, currently leading group coaching sessions with Thresholds Ltd to help participants build and practice the skills to succeed at interviews….


Kate Sturdy


Learning Outcomes

  • Learn how to identify conflict

  • Understand and develop de-escalation strategies and procedures

  • Positively manage disagreements amongst staff

  • Help produce positive outcomes for all parties

  • Develop and take back a conflict resolution toolkit





All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:00 – 09:05 Registration

09:05 - 0920 Trainer’s Welcome and Clarification of Learning Outcomes

09:20 – 10:00 Identifying Conflict

  • What is conflict within the workplace?

  • Establish whether it really is conflict

  • What are your team members conflict triggers?

  • Discuss with the trainer and with other delegates examples of workplace conflict

 

10:00 – 10:10 Break

10:10 – 11:00 Early-Intervention and De-Escalation Strategies

Learn how to intervene before a conflict develops

Identify early warning signs

Gain the confidence de-escalate a conflict

 

12:00 – 13:00 Workshop Develop a Conflict Resolution Toolkit

  • Acquire skills and techniques to de-escalate conflict

  • Learn when you need to escalate it to a more senior team member

  • Develop less time consuming and streamlined policies and procedures to manage and reduce conflict

  • Take back a conflict resolution toolkit to your organisation

13:00 – 13:15 Feedback, Evaluation and Close

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