09:00 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Introductions

10:00 - 10:45 Remote and Hybrid Working: Manage Risks Successfully

• Benchmark your existing remote working practices against other organisations

• Discuss and overcome the challenges – for employees, for organisation

• Consider potential practical, privacy and security issues

• Manage increased cybersecurity and data protection risks when working remotely

• Map out your remote working journey: past, present and future

• Develop an outline remote working policy

10:45 - 11:00 Morning Break

11:00 - 11:45 Excel at Managing and Leading in a Remote Environment

• The difference between management and leadership, how to achieve both

• Know the key leadership styles available to you, and when to use them

• Understand the need to be flexible and emotionally intelligent in your management approaches and leadership styles

• Identify areas of your behaviour and style that require development, and how to improve

• Performance management, managing difficult conversations, giving praise remotely

11:45 - 12:30 Excel at Remote Communication with Staff

• Replicate the office – or not? Mapping processes and relationships to replicate or change

• Consider software options, tools, and techniques to maximise strong remote working

• Ensure optimum communication with team members

• Negotiate remotely, making clear decisions and carrying them out

• Combat isolation and loneliness through building community

12:30 - 13:15 Successful Remote Meetings

• Consider why we meet at all

• Explore technology options for remote meetings

• Discover the rules of remote meetings: how to be more effective on a call than in a room

• Understand essential preparation for the chair, including agenda and time management

• Discuss the challenges and opportunities of remote meetings

• Take away transferable knowledge and skills to apply to your teams and organisation

13:15 - 14:00 Lunch

14:00 - 14:15 Reflection Session

• The trainer will review the day’s learning and the next stages of the course

• Delegates will have time to ask questions and share views with one another

14:15 - 15:00 Coaching Conversations: Using Emotional Intelligence

• Understand the value of the coaching style of leadership

• Review the coaching process: how it works, and how it works remotely

• Gain techniques to avoid staff burn out

• Use coaching conversations with audio or video technology to support team members

• Explore the ALIVE© Process – Case Study of a remote development program

15:00 - 15:15 Afternoon Break

15:15 - 16:00 Workshop: Develop a More Robust Remote Working Management Development Plan

Develop your own list of priorities, and share them for feedback from the tutor and the group. Refine this into a plan over time: what now, what next, and where to next. Build an action plan to implement at work.

16:00 - 16:15 Round Up and Key Takeaways