Business Process Mapping provides public sector organisations with powerful techniques to visually depict progression steps and improve efficiencies.

As public sector organisations adapt at pace and scale whilst remaining productive, it is more important than ever to make sure processes are slick, simple, and accessible. Organisations that build on lessons learnt in the long-term will improve flexibility, efficiency, and resilience.

Understanding the fundamentals of current systems and processes leads to finding improvements that will have the biggest impact now and in the future. This ‘Effective Business Process Mapping’ course will give your organisation the tools to measure performance, identify problem areas, model current and future processes and validate change.

Run this course for your teams to confidently streamline workflows, map multiple projects at once and communicate visually to all stakeholders.

Learning Outcomes

  • Understand the fundamentals of business process mapping
  • Learn about the different methods of modelling processes
  • Set out your priorities in process changes
  • Create and implement stakeholder buy-in
  • Measure success by your workflows
All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified, with signed certificates available upon request for event.

Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:
0800 542 9414
[email protected]


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09:15 - 09:45


09:45 - 10:00

Trainer’s Welcome and Introduction

10:00 - 11:00

The Case for Business Process Mapping

  • What is Business Process Mapping?
  • What are the benefits of modelling your end to end processes?
11:00 - 11:30

Understanding the Purpose of Your Systems

  • Identify and model your current processes
  • How many steps?
  • Evaluate areas of improvement
  • Validating change
11:30 - 11:45

Morning Break

11:45 - 12:00

Modelling Your Business Processes

What do you want to achieve and how do you get there?

  • Setting out your priorities through activity diagrams
  • Actors and tasks
  • Process flows and decisions
  • External and Internal processes
  • What does success look like?
12:30 - 13:30


13:30 - 14:30

Process Mapping Guide

Differentiate between the different methods of process mapping and establish which is best for your process changes

  • Flow charts
  • SIPOC maps
  • High-level
  • Detailed
  • Swimlane
  • Relationship
  • Value Stream
14:30 - 15:00

Identifying Key Factors and Stakeholders

  • Clearly mapping your timelines
  • What are the milestones?
  • Creating and implementing stakeholder’s involvement
  • Managing challenges and barriers effectively
  • Documenting tasks
15:00 - 15:15

Afternoon Break

15:15 - 16:00

Implementation of Change

  • Apply the step-by-step measures to implement your process improvements
  • Understand the end goal and how to get there in your organisation
  • Measuring success
  • Frequently changes
16:00 - 16:15

Feedback, Evaluation and Close