COURSES > LEADERSHIP & STRATEGY

Implementing Continuous Improvement Strategies

Transforming Long-Term Objectives into Obtainable Achievements

Chaired by
Jonathan Bottomer

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All of our training courses can be tailored specifically for your team or organisation and presented at your offices, at another suitable location or virtually.


Overview

Continuous Improvement (CI) is an approach that can help you gain greater understanding of the things that get in the way, improve efficiency and create a culture of innovation in the services your organisation delivers.

Our public sector-focused Implementing Continuous Improvement Strategies course helps you apply CI tools and techniques to better focus your resources on delivering better services, enhancing the customer experience and improving organisational efficiencies.

Led by experienced Management Consultant, Jonathan Bottomer, gain and implement CI tools, including Systems thinking, Kaizen and Six Sigma to achieve quick-wins and long-term improvements in your organisation.

Leave the day in a stronger position to apply CI techniques and strategies within your organisation.


Management Consultant


Jonathan is a Certified Management Consultant and a member of the Institute of Business Consulting (an organisation within the Chartered Management Institute), the professional body for Business Consultants. He currently works as a Consultant at the Department for Work and Pensions.

Jonathan specialises in helping local authorities (and DWP’s Agencies) improve their effectiveness and efficiency of the administration of Social Security Benefits.


Jonathan Bottomer


Learning Outcomes

  • Recognise best practices from public sector examples

  • Ensure your organisation’s long-term improvements are met

  • Understand key CI concepts, such as seeing value through the eyes of your customer, problem solving and the modern day Wastes

  • Learn effective tools and techniques to implement CI in your organisation

  • Understand how continuous improvement can benefit your organisation and colleagues



All the Understanding ModernGov courses are Continuing Professional Development (CPD) certified,
with signed certificates available upon request for event.


Enquire About In-House Training

To speak to someone about a bespoke training programme, please contact us:

0800 542 9414
InHouse@moderngov.com



Agenda

09:00 - 09:30 Registration

09:30 - 10:00 Trainer’s Welcome and Clarification of Learning Objectives

10:00 - 10:30 De-Mystifying Continuous Improvement

This session will be a mixture of trainer-led presentations on the theory of continuous improvement and interactive exercises covering:

  • What is continuous improvement?

  • The origins of continuous improvement

  • Continuous improvement rumours and myths

10:30 - 11:15 Developing a Culture of Continuous Improvement

  • Understand how continuous improvement can benefit your organisation

  • Get things right the first time to enhance quality and lower costs

  • Learn how to see value adding activities from your customers’ perspective, eliminate waste and reduce delays in day-to-day processes

  • Empower staff and motivate them to deliver sustainable improvements

11:15 - 11:30 Morning Break

11:30 - 13:00 Theory: Continuous Improvement Tools and Techniques

Through a series of trainer-led presentations and interactive exercises, explore key areas of the theory of continuous improvement, focusing on the following learning areas:

  • The emotional cycle of change and managing resistance to change

  • Organisational culture

  • Sustain and scale up

  • Understand CIs concept: Kaizen

  • Plan-Do-Check-Act

  • Problem Solving

13:00 - 14:00 Lunch

14:00 - 15:00 Workshop: Implementing Continuous Improvement Tools and Techniques

Through a series of interactive exercises, learn how to successfully implement a CI toolkit within your organisation.

Waste & Value

  • Understanding your purpose

  • The Modern Day Wastes

  • No errors forward

  • Value stream mapping

Customer Focused Improvements

  • Voice of the customer

  • Problem-solving

  • One piece flow:
    – Just in time
    – Pull systems

  • Standardised work

Visual Management

  • Variation

  • Information centres

  • 5S

  • RACI

15:00 - 16:00 Workshop: Develop and Implement Continuous Improvement Strategies

  • Develop strategies to aid the continuous improvement of your organisation

  • Learn how to engender an appreciation of CI within your organisation

  • Discuss with delegates and the trainer what technique works best for you

  • Take back an action plan to implement continuous improvement strategies

16:00 - 16:15 Feedback, Evaluation and Close

  • Develop strategies to aid the continuous improvement of your organisation

  • Learn how to engender an appreciation of CI within your organisation

  • Discuss with delegates and the trainer what technique works best for you

  • Take back an action plan to implement continuous improvement strategies

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